Policy and Procedure Manuals:
Many questions can be answered in our searchable policy and procedure manuals.
Title VI Policy
Title VI prohibits discrimination on the basis of race, color, and national origin in programs and activities receiving federal financial assistance.
The Broome County Department of Public Transportation is committed to ensuring that no person on the basis of race color, or national origin, will be subjected to discrimination in the level and quality of transportation services as protected by Title VI of the Civil Rights Act of 1964. If you believe that you have been subjected to discrimination under Title VI you may file a complaint.
Non-English Written Material
BC Transit can print bus schedules, information, and policies including your Title VI rights, in the language of your choice. Contact Us
Comments, Compliments, and Complaints
Should you have a general question, suggestion, complaint or concern about the Broome County Department of Public Transportation, we want to hear about them. Learn more about how we handle your comments.
Your comments, compliments and complaints may be sent to:
- 413 Old Mill Rd, Vestal NY 13850
- (607) 763-4464
- Customer Service Form.
ADA Complaint Process
If you have an ADA related complaint regarding an incident that occurred with BC Transit’s staff or while using one of our services, you may file a written complaint using the following methods:
- You may obtain our ADA complaint form from our website (www.ridebctransit.com) and mailing the written complaint to 413 Old Mill Road, Vestal NY, 13850.
- You may request our ADA complaint form be mailed to you by calling the Administrative Office at 607.763.4464 option 3 or the BC Junction Office at 607.763.1692.
- You may obtain our ADA complaint form in person by visiting the – Administrative Office, 413 Old Mill Road, Vestal NY 13850 or the Junction Office, 81 Chenango Street, Binghamton NY 13901.
- ADA Complaint Form