Our Mission Statement
To provide safe, clean, and affordable public transportation to the community in the most effective and cost efficient manner
General Comments, Compliments and Complaints
Should you have a general question, suggestion, complaint or concern about the Broome County Department of Public Transportation, we want to hear about them. Please contact us or fill out our Customer Service Form.
Title VI Policy
Title VI prohibits discrimination on the basis of race, color, and national origin in programs and activities receiving federal financial assistance.
The Broome County Department of Public Transportation is committed to ensuring that no person on the basis of race color, or national origin, will be subjected to discrimination in the level and quality of transportation services as protected by Title VI of the Civil Rights Act of 1964. If you believe that you have been subjected to discrimination under Title VI you may file a complaint.
ADA Complaint Process
If a passenger has an ADA complaint regarding an incident that occurred with BC Transit’s staff or while using one of our services, they may file a written complaint using the following methods:
- You may obtain our ADA complaint form from our website (www.ridebctransit.com) and mailing the written complaint to 413 Old Mill Road, Vestal NY, 13850.
- You may request our ADA complaint form be mailed to you by calling the Administrative Office at 607.763.4464 option 3 or the BC Junction Office at 607.763.1692.
- You may obtain our ADA complaint form in person by visiting the – Administrative Office, 413 Old Mill Road, Vestal NY 13850 or the Junction Office, 81 Chenango Street, Binghamton NY 13901.
- ADA Complaint Form
Policy and Procedure Manuals:
Non-English Written Material
BC Transit can print bus schedules, information, and policies including your Title VI rights, in the language of your choice. Contact Us
History of Mass Transit in Broome County
Mass transit in Broome County officially began in 1868... Learn more ...
The days that we do not offer service are:
- New Years Day
- Memorial Day
- Fourth of July
- Labor Day
- Thanksgiving Day
- Christmas Day